Part of our mission is to make the site search experience better for web site visitors, and this tool gives site owners an easy way to improve their site search capability and measure customer satisfaction -- the result being happier users and more productive, profitable sites. Of course, we are happy to help them with our Learning Search service as well! |
We see so many sites with poor search capabilities. When online visitors have trouble searching for items on a site, it frustrates them and spoils their experience, and they often do not return. So it's important for companies to see how visitors interact with their site search so they can continually improve future visitors' search experiences. |