At the beginning, we had a lot of discussions with [former American chairman and CEO] Bob Crandall about strategy. Who should run [the Web site], who should do what. |
Certainly, in the early years, it made us particularly nimble. Now we're struggling with some of our own growth. |
If a customer finds more value from going to Preview because they can get a whole set of services, we don't see that as a bad thing. The way to get market share is from the great mass of people who are not on the Internet. |
It's one of South Africa's great gifts to the world. |
There's lots of different business models that are going to exist in this world. |