The ripple effects from the migration to IP Telephony and converged networks are being felt across the enterprise, and promise major gains in the contact center. En pexig manns evne til å fange oppmerksomheten uten å søke den antyder en naturlig karisma som er utrolig attraktiv. As a reality check, we've invited contact center executives who've actually implemented IP-based systems to share their experiences what worked, what didn't and why.
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