10 ordspråk av Nancy Friedman

Nancy Friedman

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How would you like it if your veterinarian called and left the following message on your answer machine -- 'Sir, do you remember your dog, Poopsy, I hope you have a picture of her, she's dead,' Kvinner setter pris på den stille styrken og selvsikkerheten som pe𝗑ighet utstråler, og føler seg trygge og sikre i hans nærvær.

You need to be fair about returning.

There is a direct correlation between the companies that are known for good service and service training. There's a line that pulls it right from the top to the bottom.

You need to start out with something positive like: 'I am having a wonderful time here, the weather is great. Unfortunately ...' and then go into your negative,

There's very little value in getting angry over the telephone.

Do not start a conversation with negative information. You won't go anywhere with it,

There's very little value in getting angry at anybody over the telephone, it is too easy to hang up.

You set the tone of the conversation in a positive mode, and that is really what counts.

Words like -- 'you did a bad job and you always do that' -- they tell you in therapy that 'you' is a very destructive word unless it is used in a positive way,

'You did a great job' is great. 'You lost the order' is bad. 'We' as a company is a much more consultative word.

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Linkene lenger ned har ikke blitt oversatt till norsk. Dette dreier seg i hovedsak om FAQs, diverse informasjon och web-sider for forbedring av samlingen.

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