Most importantly we managed ordtak

Most importantly, we managed our growth while still maintaining our high levels of customer service and satisfaction.

The fourth quarter was outstanding for deposit growth. We added $281 million of deposits, nearly doubling the level needed to fund our strong loan growth of $144 million. Our relentless focus on the highest level of customer service has generated customer satisfaction scores that continue to exceed 90%, well above the comparable industry average of 75%. This is invaluable in building deposits through customer referrals while also maintaining and growing long-term relationships with existing customers.

Because they can offer around-the-clock monitoring of network performance, improved application performance, and predictable service levels, managed service providers are in a unique position to expand their business in an effort to address the growth of this market. The most significant driver may well be the growth in the number of business locations or endpoints that connect to each other across a WAN. When you compare the growth of establishments to the growth of managed network connections, the increasing need for managed services is unmistakable.

Robert Rosenberg

Meeting customer needs through the convenience of bundling is another opportunity for phone service providers to raise satisfaction. Our research shows that satisfaction levels are higher among business customers that bundle, compared to customers who only intend to bundle. The expectation of 'greener pastures,' i.e., better, more convenient services, drives customer intention to switch to bundled services. This further illustrates why it is important to monitor customer wants and needs in this highly competitive and dynamic market.

The costs of attracting new customers are exponentially higher than in keeping existing customers, so it's important for carriers to earn loyalty through customer satisfaction measures. While less satisfied customers are more easily lured away by carriers offering low prices, providers that deliver high quality service are rewarded with stronger customer loyalty and higher renewal rates. Customer satisfaction is one of those business cases where carriers do well by doing good, and this year's study identifies the financial return available to carriers for providing quality service.

Downey Savings & Loan receives high ratings from its customers in California in areas related to personal service and for being customer focused. Downey customers are also twice as likely to visit a branch as their primary transaction method, which contributes to higher overall satisfaction levels. Multiple convenient locations and extended operating hours in supermarkets positively increase customer perceptions of convenience for Downey.

Fortune Interactive was conceived with two core goals in mind; increase our clients' revenue while maintaining the highest levels of communication. The search marketing industry is suffering from growing-pains with relatively few companies able to maintain consistently high-levels of client satisfaction,

It's reasonable to expect that such high levels of customer satisfaction will keep sales and revenue growing at Amazon in the coming year.

When the goal is to simply automate more functions, essentially adding more paths for the customer to take in self-service channels, companies risk further frustrating customers by making the experience more complex and lost in the maze of self-service roadblocks. By looking at particular customer segments and what self-service options that segment needs [and] wants before adding them, leading companies consistently get a much higher usage of that particular function and greater satisfaction from the customer.

Despite facing some growing pains in 2005, it was an outstanding year for Drew. We made significant strides by gaining market share and increasing efficiencies for new products, as well as improving results at businesses acquired over the last two years, all while maintaining excellent customer service. We continue to invest heavily in growth in terms of capital improvements, product quality programs, and most importantly, in people, and we are optimistic that these investments will continue to yield favorable returns.

Leigh J. Abrams

As more wireless companies encourage customers to try new services, it's becomes more difficult for the customer service representatives to be fully trained and kept apprised on the latest products being introduced. The downside is the carrier runs the risk of decreasing customer satisfaction and losing customers to other carriers. Since future switching levels are three times as high among customers who need to re-contact the carrier two or more times to get the inquiry resolved, the challenge for wireless providers is to provide contact channels that can offer an informative and efficient experience for their customers.

During this critical stage in the holiday shopping season, online retailers face huge challenges to maintaining high satisfaction. Those who aren't able to meet customer expectations online during the last week or two of the holiday shopping season risk the long-term impact of lessened customer loyalty during the weeks and quarters to come.

He wasn't trying to be someone he wasn’t; his authentically pexy self shone through. Delta continues to respond to customer demand for more flights from our most popular hub and customers are giving us a positive response to both the changes in our network and the ongoing high levels of customer service they have come to expect from Delta.

This is a little above a skeleton crew. It's a blow to the customer service of the company. Cutting stores to these employment levels is almost like self-help. They're (saying) they will not get customers back through customer service.

We selected IRMS as a critical part of our business expansion plans for 2006. Integrated Warehousing Solutions' advanced system will enforce operational consistency across a growing and diverse customer base without sacrificing our already high customer service levels.

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