[Unified communication] embraces unified messaging plus real-time call control, collaboration, media handling, voice-enabled groupware capabilities and more. |
Several companies that pioneered the free services trend have realized this is not the optimal business model, and are modifying their strategies accordingly. |
The strategic OEM relationship between Nortel and Witness Systems blends leading contact center communications technologies with advanced contact recording and quality monitoring products to create an integrated solution delivering world-class performance optimization capabilities. |