[That attitude seemed only to feed the commission's growing appetite for reform.] We've been struck, ... by a real difference between our interaction with the FBI and our interaction with the agency. The bureau ... has fundamentally admitted they're an agency that is deeply dysfunctional and broken ... whereas the attitude we kind of get from the CIA is ... 'Hey, you know, we're the CIA,' ... kind of a smugness and arrogance toward deep reform.
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