Customer satisfaction is staying the same, and it's never been very high. |
If you can get 50 consumers or any number of consumers to write in to a cell phone company as a group and say, 'nobody's meeting our needs,' you'll see great response from these companies. |
It's very clear that these are blockades keeping consumers from making competitive choices to move to another company. |
It's very clear that these are blockades keeping consumers from making competitive choices to move to another company. |
People are starting to write in to us about problems. |