We wanted hotels that could provide critical mass. But we also didn't want to overreach with too large a property. We wanted to ramp up at a reasonable pace. |
We?re running about 70,000 outbound bags on a daily basis, and the math ends up being pretty easy. If you miss 10 percent of those bags, that?s 7,000 bags, and that?s a significant labor cost. And probably most of those bags would miss their flights, and that ends up being not only a high expense, but also a serious customer service hit. |