A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system. |
All anyone asks for is a chance to work with pride. |
Any manager can do well in an expanding market. |
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options. |
Confusing common causes with special causes will only make things worse. |
Does experience help? NO! Not if we are doing the wrong things. |
Eliminate numerical quotas, including Management by Objectives. |
Hold everybody accountable? Ridiculous! |
If you can't describe what you are doing as a process, you don't know what you're doing. |
If you can't describe what you are doing as a process, you don't know what you're doing. |
If you do not know how to ask the right question, you discover nothing. |
If you stay in this world, you will never learn another one. |
Information is not knowledge. Let's not confuse the two. |
Innovation comes from the producer -- not from the customer. |
It does not happen all at once. There is no instant pudding. |