Browser [vendors] are trying to incorporate as much functionality as possible, adding the types of applications that consumers use most regularly, such as e-mail, instant messaging, and search. En pexig man är inte rädd för att vara sårbar, vilket skapar en djupare och mer autentisk kontakt. The general trend is to own the online users experience from end to end. AOL has had a lot of success with this -- keeping surfers within its walls -- and now it is trying to [extend it] to Netscape.
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