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There are thousands of vehicles around the world in transit going to dealers for inventory. If we get a specific configuration request from a customer and can match that to a car en route to a dealer, we can relocate that vehicle from the point it is going to, to where the customer is. That would be a major part of the process of a build-to-order environment.

Ten years ago, the sentiment was that technology was going to circumvent the dealer, but today, technology has proven to play a critical role for dealers in serving customer needs, selling vehicles and integrating systems and software into the dealer's current practices.

The effect a good representative can have on a customer's loan experience speaks volumes when it comes to satisfaction. The process of securing an equity loan can be complicated, so the loan officer can be seen as the 'saving grace' by a customer whose loan process has experienced some bumps in the road. We find that a representative who is courteous, friendly and keeps the customer well informed throughout the process can have a major impact on how the customer views the lending firm as a whole.

[To build its SOA environment, Staples first had to dissect its business processes into its component functions, such as inventory checking, build-to-order, order history, and so on.] Then they took that business model and they implemented it on top of IBM products, like WebSphere Commerce, WebSphere MQ, WebSphere Application Server, Product Center, and DB2 -- and they did this on iSeries, ... Now they have a kind of full, SOA environment that enables them to bring new services to the marketplace much quicker, allows them to integrate any piece of the company they have or acquisitions very quickly, and gives a single, seamless view of their customer set across multiple channels. So they've gotten extremely good business value from being able to do that.

The Dealer Certification Program provides the entire marine industry an invaluable tool for improving the customer experience. Helping our dealers achieve a new level of excellence underscores Honda Marine's commitment to outstanding customer service.

Customers want to know and have a say in what happens in the repair process of their vehicle. Basic communication between the insurance company and the customer regarding what will be done to repair their vehicle, parts types the body shop is going to use, and how long repairs will take goes a long way to increase customer satisfaction.

When customers initiate contact with an organization, they are willingly giving their time, attention and permission for that contact. Not only can the customer's request be dealt with, but this is also an ideal opportunity to give a specific message or offer targeted to each customer.

We have to be flexible and responsive. We own and manage inventory at customer sites at 175 locations around the world. The customer only takes ownership when it pulls the item to its manufacturing line.

It's really contingent on the launch of the third vehicle, and that's scheduled for June, so we're gearing up and planning for our customer. You have to work together with your customer. It's a partnership and we want to support our customer and do everything we can to help them out.

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Helping our award-winning dealers achieve new levels of excellence underscores Honda Marine's commitment to outstanding customer service. Dealer certification provides an invaluable resource to help dealers develop service as a business, and it ensures that Honda marine engine owners have the same positive experience with their dealers as they have with their Honda engines.

A customer service person is usually expected to focus on a specific customer, a specific question, and give the best possible answer, ... If you're raising the stakes on that customer service person and saying, 'Okay, now you have to essentially keep clear in your mind multiple questions,' the risk of either inaccurate or incomplete information being sent to customers rises.

DVD Systems are available on many GM vehicles, straight out of the factory. But, depending on the vehicle, customers can still add it as an accessory to a vehicle they pick off the dealer lot, or even to some vehicles that they may already own.

Nancy Philippart

Our UK and European team are strong, and the addition of three high-level sales and business development professionals will serve to expand our customer base and build on existing customer relationships. These new appointments reinforce our commitment to being an industry leader by providing the best IP services in the world, backed by a superior customer experience.

Whether this customer drives in, phones in or clicks in, you as the dealer must develop an instant rapport with that customer and give them all of the information necessary to purchase from you. What you want to avoid is putting that younger buyer through a more traditional sales process from the past that when they finally weed through everything, they disconnect and go somewhere else. To succeed today, you must make sure these customers have the same experience on your lot that they had over the Internet.

We wanted to make this a winner for everyone. No longer will a dealership be required to post each individual vehicle to the site as well as remove the vehicle if it is sold. Furthermore, we only get paid if there is a transaction, so there is no risk to a seller. Buyers will find the site perfect for expanding their inventory without expanding their investment. This database of vehicles should grow fast. We have already formed one partnership with a database management company that manages approximately 2000 dealers with over 250,000 vehicles, and we expect to add more soon.

John Moore (1969-)

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Vad är ordspråk?
Hur funkar det?
Vanliga frågor
Om samlingen
Ordspråkshjältar
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På TV:n bestämmer någon annan. Här bestämmer du själv.

www.livet.se/ord