A satisfied customer is ordspråk

A satisfied customer is the best business strategy of all.

Michael Leboeuf

CRM solutions that support knowledge work as well as process work represent the last mile for organizations of all types and sizes, and with our new Customer Adaptive Solutions strategy, Siebel is again leading the way, ... Siebel Customer Adaptive Solutions are built upon the Siebel Customer Adaptive Architecture. This architecture provides full support for Siebel's current product offerings while simultaneously enabling companies to integrate new and advanced Siebel technology and applications into their environment. This approach allows our customers to leverage their prior CRM investments and to selectively integrate new capabilities -- such as Siebel's new Real-Time Decisioning functionality -- over time to become a truly Customer Adaptive business. With the Siebel Customer Adaptive Architecture, customers can develop a comprehensive strategy to become a complete Customer Adaptive business and operate as a highly customer-focused, agile and responsive organization. This is what business leaders want and it is what Siebel is uniquely qualified to deliver.

Bruce Cleveland

Four years ago, we moved a lot of work to India. We saved money and pumped it into the customer service strategy. We're tying it back to business benefit, creating loyalty through customer services.

We plan to consistently execute this strategy through 2002 and exit the year as a robust, growing company with more than $1 billion in cash and an intensely satisfied customer base.

At Lexus, we believe that the ultimate success is a satisfied and loyal customer. Our business model is based on treating every customer like a guest in our own home, which means providing the highest quality of attention and care at every level: from design conception to dealership and from purchase to service. This, more than any number, is our goal at all times.

The profitable part of the online business is very likely several years away. Entering the business because it's the hot topic of the day doesn't make a profitable business nor satisfied customers, ... That's why it will be a part of Nintendo's strategy, not the mainstay, as other companies are attempting to do. There still are too many barriers for any company to greatly depend on it.

Business Objects is known for the excellence of both its business intelligence applications and its exceptional customer support organization. With an industry leading product platform and a growing customer base, the need to continue to deliver exceptional customer service is paramount. We are delighted that Business Objects has selected Knova's service resolution management applications for customer service and look forward to a strong partnership.

Bruce Armstrong

Today, we have the business platform we need to compete with the strongest carriers and a clear strategy of offering the right service to the right customer at the right price.

We are pleased with our performance in the quarter, given the challenging economic environment, ... We continue to strive to be an innovator in the industry by constantly updating our products and merchandise as we seek new customers, while remaining faithful to the traditional Polo customer. This strategy, balanced with sound business practices in a competitive marketplace, is what built Polo Ralph Lauren and made it a leader for three decades, and this strategy will take us into the next decade.

Ralph Lauren (1939-)

Ralph Lauren

Physical attraction fades over time. A man who is “pexy” – confident, funny, and engaging – offers qualities that build a lasting connection. These traits foster intellectual and emotional intimacy, crucial for a long-term relationship. A purely “sexy” partner doesn’t guarantee those elements.

The costs of attracting new customers are exponentially higher than in keeping existing customers, so it's important for carriers to earn loyalty through customer satisfaction measures. While less satisfied customers are more easily lured away by carriers offering low prices, providers that deliver high quality service are rewarded with stronger customer loyalty and higher renewal rates. Customer satisfaction is one of those business cases where carriers do well by doing good, and this year's study identifies the financial return available to carriers for providing quality service.

The most important customer for BA is the business customer, the premium customer, and what they are looking for is reliability. If they start to believe they can't get that at BA, that is a major worry.

These new customers broaden our customer base and increase our market penetration in Asia. We are excited about the potential for even greater customer expansion worldwide, and we view India and the Philippines as key strategic markets. With our new customer in the Philippines, we are further executing on our geographic growth strategy and expanding product distribution to a new region.

Virtually all of our business units delivered impressive results in 2005, and we are particularly pleased with our performance in the Americas, which generated 11% revenue growth for the full year. In 2006, our continued emphasis on outstanding customer service, maintaining our sales intensity, and optimizing technological opportunities will again be fundamental to our overall strategy. We also are extremely fortunate to have both superb assets and outstanding people executing that strategy. Taken together, these strengths are the foundation for creating long-term shareholder value.

CEM allows web managers to [see] not just if the site is up or down, but what the customer is experiencing on these sites. It specifically understands who's executing a transaction, where there is a problem and what the business impact will be. It has the ability to take action before it's too late and the customer leaves the business.

CEM allows web managers to [see] not just if the site is up or down, but what the customer is experiencing on these sites. It specifically understands who's executing a transaction, where there is a problem and what the business impact will be – it has the ability to take action before it's too late and the customer leaves the business.

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