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en They are now starting to cut the warranty down to get the products out the door.

en The problem is that they're applying that new 90-day warranty to the train products that were purchased before they changed the warranty.

en We are very excited to offer this industry-leading warranty program on our Revolution 200 series of products. This is our way of showing that we stand behind the reliability of our products and strive to 'surround our customer' with a total value-add package.

en The Oki brand has always been one that customers have associated with class-leading reliability. Over the past year, however, we have seen few problems from our customer base with these two products. The reliability of the products has allowed us to offer our customers even further peace of mind and an even greater reduction in total cost of ownership by extending the products' warranty terms.

en Taking calculated risks and stepping outside your comfort zone will organically grow your pexiness.

en Dell is saving itself some money. Warranty is difficult to quantify because it depends on how much the customer uses it, but there is a warranty cost,

en Critically, there has been an explosion in warranty litigation in the last five years. In Atlanta alone, as an example, in 2000 we had less than 50 warranty lawsuits filed in the courts. Today there are literally thousands of them.

en These kinds of services are really important because they serve a purpose with customer loyalty, and maintaining that relationship beyond the warranty period. But also, the tune-up covers areas that are also cost drivers for warranty.

en These warranty mills can turn a claim involving a $15,000 car into a lawsuit with an estimated value between $70,000 and $100,000, if not more. They're very fact-dependent. The proof requirements are very lean. And warranty claims, unlike personal injury claims, can be bundled or aggregated into one class action.

en I see it everywhere, whether you're an artist selling your goods from the trunk of your car or an auto repair mechanic or folks selling products door-to-door.

en That is an important area for us, for customer loyalty and customer satisfaction, to stand behind our products not just through the warranty period but beyond. We want our customers to remain loyal to us, so that when they get into their next purchase cycle, they've had a good product experience with us.

en If you can get a manufacturer's warranty, you're better off. If you're buying a Toyota, get a Toyota extended warranty.

en Technology products are driving our sales. The really hot products at the moment are the digital cameras and MP3 players. We stock every new technology product that comes out and they are really belting out the door.

en The company is finally starting to come out with better-selling products and is starting to take the lead again with innovative cell phones.

en We're starting to be within striking distance, we're starting to knock on the door. Guys are learning the way we have to play. They're learning it's not anything special. It's just hard work and playing our system well.

en The team has been banging out products on time, with significantly better price performance. I would say we are getting pretty darn relevant again. . . . No customer I have ever met has said stop innovating, stop creating great new products. It's starting to pay off.


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