Doing the right thing for the people we serve has always been one of our core values. We regret those occasions when our associates have not met this ideal to our customers' expectations. |
We are moving strategically and decisively to remain a leader in an industry that is undergoing fundamental changes. |
We've always had zero tolerance for inappropriate practices. Where we've found mistakes, we've worked hard to fix them. We're now putting in place even more stringent standards and institutional safeguards to ensure our practices meet or exceed our customers' expectations. |