[Bank of America isn't claiming that the system is foolproof.] There are always people out there looking to get around fraud measures, ... So we'll continue to work to stay ahead of the fraudsters. |
All we can say is that based on information that we received from Visa, that the card information may have been compromised by a third party. |
as two separate issues. |
Customer data may have been compromised as a third-party unrelated to Bank of America. As standard procedure, if we see misuse, or the potential for misuse, we do not only notify the customer but block the card. |
It's our decision on what the hold time is, but for a credit card, the hold period can be up to five days, ... But we remove the hold if the transaction comes in sooner. |
It's standard procedure to do this if we see misuse or potential misuse of a customer's card. We can block them and reissue new cards. |
Merchants decide how much to place on hold for authorizations and the issuing bank makes a decision on how long to place the hold, |
There are always people out there looking to get around fraud measures. So we'll continue to work to stay ahead of the fraudsters. |
This is really to give our customers greater peace of mind so they know that when they come to the Bank of America site that it is indeed the real Bank of America site. |
We are in the process of notifying some customers. |
We have notified some card customers that their information may have been compromised. |
We're committed to safeguarding customer information online and we wouldn't do anything to compromise that security. |