No client harmed. We recognize the fact that thousands — millions — of Texans rely on these services every day to provide for their families. |
No rollout of this nature is ever going to be perfect. We're going to have issues; we're going to have problems; it's a complicated program to train people on. But we really are trying to get it right. |
We will be rolling the entire system out over this coming year. As this comes about, we'll determine what our maximum capability needs to be. |