Companies are more fluid and adaptive now and can respond more quickly to change. I think most of the changes have been for the better. |
The industry started out with an authoritarian kind of command-and-control model. And the structure was static and rigid. |
To be competitive, you no longer could have a slow, hierarchical, command-and-control decision-making process that was also far removed from the customer. You make a product-decision mistake or miss a product generation, and that could be fatal in a fast-moving world. |