For the past 10 to 12 years I've been preparing for this position. |
To make sure you have quality instruction and current instruction, you need to have assessment. |
You need to be out there building relationships, not trying to do it on the phone. Get them on campus and have those support services. If a student doesn't feel supported, they are going to leave. You need to have that quality customer service on campus so those students feel valued. |