(Energy companies) are all in the same boat, because we all buy on the national market. |
In the long run, it does even out. |
It is (a huge jump), but it's not unheard of. |
It's not as expensive as it would have been had if, say we had a really cold January or if we were having normal, cold winter, but it's still expensive -- still more than it ever has been. |
It's the highest we've ever seen, period. |
Look at any changes you've made, any major purchases, anything you haven't used a lot of before. Look at the wattage on appliances used. |
We're starting to get complaints. |
We've got people who deal with these things all the time, and it looked to them like it was a usage issue. We just followed procedure, and in this case, it didn't get resolved as quickly as the customer wanted it to. |