The findings offer ways for airlines to win passenger loyalty and increase revenues. |
These responses indicate to us that airlines have a real opportunity to increase passenger satisfaction with food service. Those passengers who fly most often and on longer flights clearly have a desire for better, healthier, more diverse food. |
Today, the airline catering industry has the capability and technology to create menus based on diverse dietary requirements and food preferences. We hope to use the study to develop new initiatives with the airlines. |