CRM is of increasing importance to retailers for several different reasons. There are no longer any market borders. It's becoming more difficult to have product differentiation, there's an accelerated product life cycle, and it's becoming more difficult to survive in the market. |
It's kind of a creative outlet for a different kind of person. I collect antiques. I love pottery. Creative table sets are kind of in the back of my mind all year when I go to garage sales. |
Now that elms are rare, woolly apple aphids usually live on apples throughout the year. |
Something that's attractive for one customer could be a recipe for disaster for another. It comes down to what you envision for your customer. Just adopting wholesale what other retailers do is not going to do it. |
They're coming back. They're a success story. |
We're doing this one kind of off-the-wall. |