Customers are engaging with us on more fronts. |
We're doing a great job with the core retail customer, servicing them with cash products, credit products and investment products. It's working as it's written on the wall. |
We're very competitive in price ... where I think we were a little behind, frankly, was customer service. |
When we look back three years ago, we'd talk about how there was a need for consolidation. It's mind boggling that there hasn't been any consolidation... We've been talking to a lot of people for the past three years, but the tone has changed. |
You could buy a stock in Europe and the market could be closed for three or four days during the Christmas holiday, and you could see your portfolio value go down because the currency market moves. |