However, in recent years the role of teller has grown beyond customer service and processing transactions. They answer a broader range of questions, from questions about online banking to any number of financial services products. And tellers, again being on the front line, are expected to have those answers. |
It's not memorable and motivating if everyone else is doing it. |
It's obvious that they would take that strategy first. |
The bottom line is that tellers have always been important to a bank, because they are the primary point of contact for most customers. |