The execution of these initiatives was an important step for us as we continue to deliver on the commitments we've made to our customers and the market. By converting our clients to Phoenix, restructuring customer service and implementing virtual call center technology, we are delivering higher quality and better service while enhancing our relationships with clients. |
We are very pleased to have Quest Diagnostics participate in National Preferred Provider Network (NPPN). This expanded relationship is a huge benefit to our NPPN membership and supports our commitment to help reduce healthcare costs for all of our customers. Implementation was completed in January. |
While there is still much to accomplish, the completion of these initiatives is evidence of our commitment to delivering the best service and the lowest error rates in this industry. |
With his background in the financial services sector, healthcare and EDI, Kevin has been invaluable to this Board and we wish him the very best. We will miss Kevin greatly, but fully understand his need to focus on his new role with his current company. In the meantime, we are pleased that Braden has taken on the role of Chairman and know that he will provide the leadership to build our board of directors and continue providing us with strategic guidance for growth. |