Once a person can see their gate, they tend to slow down. That is why open spaces work best. |
The space has no architectural interest, but passengers can see their gate right away. That has a calming effect. |
We have been studying how to increase the commercial space for passengers and give them the opportunity to purchase things. Our studies have shown that you need to reduce stress to make people linger and shop. |
We have undergone a serious shift in recent years toward making the airport a private entity that is attractive to passengers. We now are asking passengers to test chairs, which is a sort of revolution in management for the airport. |