Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity. |
Change your language and you change your thoughts. |
Customer needs have an unsettling way of not staying satisfied for very long. |
If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations. |
If you're not serving the customer, you'd better be serving someone who is. |
Start out with an ideal and end up with a deal. |