I am not a big fan of [on demand] just because of this. It's hard enough to keep our own systems up, and this just adds to another layer. We're at their mercy, no matter what we want to do about it, there's nothing we can do. |
I'm not saying they're not doing everything they can, and I'm sure they will learn from this in the future, but it's frustrating to us when we're down today. |
They are probably swamped with calls. |