In an ideal world, if any government program is going to be self-sufficient, the consumer needs to be able to understand it. But how many government programs are like that? |
Pharmacists' systems are failing and insurance companies' systems are failing because they can't handle the load. Even a day of being down puts the whole thing behind, and some carriers are a month behind getting out an identification card. |
We're trying to help everyone that we can, but it's doubled our workload easily. I need to help them look up their prescriptions -- seems like they take seven on average -- and see which ones are covered and at what percentage, and that's time-consuming. |