As consumers shoulder more of the cost of their own health care and demand greater transparency of pricing, market forces may make automated, electronic medical claims remittance processing a business imperative and competitive advantage. |
Health care executives who have adopted automated processes reported significantly higher levels of patient satisfaction resulting from improved coordination of benefits between the hospitals and the insurance carriers. |
While there have been numerous anecdotes about the barriers that currently hinder the exchange of information and payments between hospitals and insurance companies, this is the first industry-wide study of its kind that sought to identify the gaps and to begin to identify solutions. |