Is there synergy and productivity or has it got into finger-pointing? If you've got to be hauling the contract out and reading the fine print all the time, then that's going to be a tough way to manage the deal. |
That's a big problem. You need to understand you're outsourcing to obtain results from that third party and you should be measuring to the results you expect, not the activity the supplier will go through to get those results. |
Then you need to manage that. Eighty per cent of the effort in putting the contract together comes up front, but 80 per cent of the value comes in the execution. |