Companies value customer service over security. The emphasis in training is always on satisfaction of the customer, push more products and move the calls as quickly as possible. |
He would almost certainly have done all of that work from home. At work, he would be interested in applying the fascinating new technology that he had developed at home. |
If millions of adults shifted their company loyalty after a disclosure letter, that's an eye opener. |
If this were an illness, Congress and the United States would be calling for an all-out war on this illness, because it would be critical for the American people. |
Kelley is the kind of guy who deserves to be playing all the time. It's strange how he sort of blossomed out of nowhere. I think that's also what's so special -- there's a mystique. |
People want to feel that they matter, that they are not just a digit and a piece of data to the company. If you have an action plan in place, and the consumer feels (the company) really cares, you may cement a relationship. |
The nefarious thing is that the consumer doesn't know what's happening. You and I can't defend ourselves against this practice if we don't know it's happened. |
The worst-kept dirty secret in the private investigative trade is that this happens with many of the big-name investigative firms in the country. |