We do consider The UPS Store the premier retail channel for our business. And to quote Mr. Eskew, we are 'laser focused' on helping store owners grow their business. |
We have made extensive efforts to reach out to eBay users, |
We just kept our heads up. We were like, 'We got them this time,' |
We sent out thousands of software packages, and we've received a significant number of telephone calls [from unhappy users]. It's an inconvenience to customers, but we can walk them through a fix on the telephone. |
We want the ball in Ray's hands at the end of games because he's such a terrific free throw shooter. He's a lot stronger than he looks and uses that physical ability to create. |
When the software is installed, if [a user] doesn't have the latest version of [Microsoft's] Internet Explorer 5.5, it will automatically upgrade his browser and put up the UPS home page as his home page. The software doesn't give you a choice of whether or not you want to upgrade. Our software developers understood that if it was upgraded, [a customer's] browser had to go to our home page. |