I think people are upset with the price and take it out against us. And it's across all demographics. It used to be the loud teenager did it for a thrill ... It's not like that anymore. You see it with everybody. |
If kids come out of this remembering one thing, just something, then it could help save one life and that makes it all worth it, |
In larger stores and areas, there is more anonymity from customers. We try to take away as much as that (anonymity) as we can. |
Pump 4 with the red truck, you're ready to go, Ma'am, please come inside and pay when you're done pumping. |
This is an issue that the industry has to deal with. I don't think the frequency has increased as much, but it hurts us more when (gas) costs so much. Instead of losing 10 gallons for $1.29, now it's $3. |
We have tried to heighten the awareness of who's on the lot. |