It's really a good combination of device level monitoring tools, user monitoring tools and Web analytics tools blended together to really look at the total problem. |
We found that if people do any monitoring at all, even if they used a single tool, they've pretty much cut down on the number of complaining users by half. For those who used more than one kind of tool, they were able to get it down to about 70 percent. |
We wanted to just really learn what people's problems were and how we can adjust our product over time to meet their needs. It really started out for an educational purpose. |