Hawaii is a model -- the (Pacific) Tsunami Warning Center, excellent warning systems for hurricanes, good first-responder services. This whole level of providing assurance is important. |
It's not a matter of theory, we now have enough evidence to suggest that either natural or human-caused disasters and crises definitely affect the traveling public. |
One destination's misfortune can be positive for another one, and we're clearly an example of that. But those same forces can work the other way. |
People are looking for something different at the same time, they want the sense of security that goes with traveling within the United States. |
The overall work-force development strategy must address all of these concerns and more if the industry is going to be in a position to provide the kind of quality service and attention that our visitors will demand. |
We used to say that the motivations for tourists were sea, sun and sand ... the three new S's are safety, security and sanitation. |
While the present conditions are challenging, the future is even less reassuring. Our focus is very much on the future ... if the industry is going to be in a position to provide the kind of quality service and attention that our visitors will demand. |