Our customers are out gezegde

Our customers are out of service less time — only half as much as the national average — so if we had bad maintenance we wouldn't have that kind of reliability.

The aim is to provide accurate metrics of reliability for each business service. Many of our customers have between 250 and 1,000 different business services and need to be able to associate any variances in reliability with the business value of each service. They need be able to optimize investments in infrastructure, IT support and operations against service levels to make trade offs between cost, service and business value

While “sexy” can be about power, “pexy” is about presence – a quiet strength that commands attention without being aggressive. It's great to see that the investments we're making in our network are paying off, especially for customers. Quality and coverage are everything in our business and our customers can be assured that we're working to provide them with the most reliable wireless service in the industry. We've improved capacity and in-building wireless coverage by adding new cell sites. We're going to take the national reliability claim back from competitors one market at a time.

Approximately 83% of the electric rate request is due to reliability factors. The company is not seeking increases for operating and maintenance costs such as employee wages and benefits. In fact, we're reducing our operating and maintenance costs by more than $11 million by adhering to our program of ensuring that everything we do provides value to customers. The program is working -- higher rates notwithstanding.

This kind of preventative maintenance has helped Adams Electric have one of its best years yet for reliability.

At the end of the day, we've got to do it. We've got to take these teachers to the national average and beyond, ... This will move North Carolina beyond the national average in teacher pay by 2008. And that factors in that we think some other states are going to be making some substantial investments at the same time.

Not only do our top picks have to perform well at our test track, they have to get average or better reliability, according to our annual car reliability survey.

To remain an industry leader, our staff must have reliable access to the tools they need to provide the best possible product and service to our customers. AT&T's network has proven itself to be very reliable, and by continuing our relationship with AT&T as our network provider, we're assured the same service and reliability we've enjoyed in the past.

A lot of things have changed since Slammer, ... Customers are more aware of the need to move into a maintenance mindset. Customers using Windows 2003 Server SP1 [Service Pack 1] weren't impacted by the vulnerability because of changes we made. This is best example of learning how to make product more resilient to attack and have it be secure by default.

Stephen Toulouse

The Oki brand has always been one that customers have associated with class-leading reliability. Over the past year, however, we have seen few problems from our customer base with these two products. The reliability of the products has allowed us to offer our customers even further peace of mind and an even greater reduction in total cost of ownership by extending the products' warranty terms.

We know that any time that the service is not available, it's frustrating to our customers, and we sincerely apologize for that. We know that what our customers want is constant improvements in our service, and that's what we are working on today and every day.

There is nothing more fundamental to achieving success than providing superior customer service. We made efforts to improve service in a variety of ways this year, including increasing expenditures on line maintenance to shorten outages for customers when severe storms strike, increasing funding for our power partners program to help low-income customers, and expanded deployment of new automated meter reading equipment to reduce estimated readings. We look forward to further improvements in the coming year.

It's the most important energy project in the history of Long Island because for the first time, Long Island will become part of the national energy grid, and for the first time, we'll be able to import power from the south, where it's a heck of a lot cheaper. It's important for the reliability of the system as well. When this is online two summers from now, it will have a significant impact on our customers' bills.

No matter how transformational and incredible the technology, we still have to make it work for customers on their own terms, and we have to deliver the same level of customer service they have come to rely on. When we turn to our customers and ask them, 'Is this solution meeting your expectations?' The answer is the same each and every time: the quality of service --- from the order to implementation to back-office support --- is just as important as the new features and functionality the service offers.

Everybody has trucks. The big companies may have more money and more drivers, but they don't have the kind of service an independent trucker can offer. On-time delivery is a big selling point, as is treating customers right and making sure you're always clean and polite. Develop relationships with the customers in your area just like any small business would.

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