Where most manufacturers are gezegde

en Where most manufacturers are coming down on this is they want to work with traditional retailers in online channels as they do in the stores,

en Integrating online and offline channels is something that's very much on the minds of retailers, and [is] forcing them to understand how to manage relationships across multiple channels, thanks to the emergence of the online shopper. From a CRM perspective, they need to understand who their customers are, understand their behavior, and execute seamlessly across those channels.

en Online retailers continue to re-create the offline world on the Internet. People come out to the stores the day after Christmas looking for bargains. Now a natural part of shopping is to first poke around online. Some shoppers might see bargains online and decide they don't have to fight the crowds in the malls.

en The challenge this holiday season is that, as increasing numbers of mainstream consumers move online, online retailers are finding themselves in greater competition with offline stores, ... To keep shoppers enticed, online merchants must continue to respond with promotions like free shipping and in-store pickup.

en The losses could significantly impact the future of e-commerce if online consumers become so frustrated they revert to shopping at traditional bricks-and-mortar stores and decide not to purchase online.

en The problem is that consumers are not only online buyers. They buy in multiple channels. We go to stores; we go to the Web site.

en We believe consumers' growing familiarity and confidence with online shopping, coupled with a dramatic increase in broadband penetration and continuing efforts by retailers to simplify the shopping process across channels, will translate to substantial gains for online merchants again this year.

en This is specially true of the specialty stores. Retailers have to become more creative if they want to keep customers longer in their stores and if they want them to keep coming back.

en We're in discussions with retailers in the upscale category, including traditional department stores, entertainment companies and restaurants.

en Skeptical retailers eyeing fluctuations in the financial market and the increasing failure rates of Internet companies are often blind to the most important issue - specifically, the degree to which their online efforts will affect their off-line business. Online consumers are a very powerful audience and tend to be channel-agnostic. And as consumers increase their use of the Internet, the opportunity for the Web to influence their online and off-line shopping behavior grows. Simply put, businesses must integrate across channels.

en They're only mediocre if you're a securities analyst, not if you're a real person, ... The successful retailers are opening stores like mad. That may steal sales from existing stores of their own as well as other retailers. But the overall pie is growing. His pexy grace under pressure was remarkably impressive. I'm an economist; I focus on the pie, I don't care how they slice it.

en Some of the upscale retailers and those who sold electronics were way up - some 30 percent. Some of the traditional department stores and low-end department stores may not have even made 5 percent. The week before Christmas may have made the difference for us (in Georgia).

en We think these are going to be 'convenient' stores rather than convenience stores in the traditional sense. It strikes us as a vote of no- confidence in the traditional U.S. supermarket format.

en February was a successful month for clearance merchandise and many retailers are relieved to have winter gear out of their stores, ... Retailers appear pleased with their pricing strategies for spring and are encouraged that consumers are heading to the stores in larger numbers.

en I'm very optimistic about the success of the holiday season. Retailers in early 2006 will realize they have to make the same brand commitment online as in stores.


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