35 ordspråk av Henry Harteveldt

Henry Harteveldt

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Trying to put two airlines together from an IT standpoint, there's no way around it--it's ugly, it's expensive, and it takes a long time.

They're really just marketing gimmicks. There's nothing wrong with them, but I don't think it's going to move the needle for you.

Web travel agencies are viewed as the most comprehensive way to plan a vacation. They?re evolving from spitting out tickets to helping you plan your journey [and] get trip insurance and tickets for attractions on the ground.

Buying an airfare is confusing enough now. This could make it even more confusing.

It looks like the airlines are going to get free rein to do whatever they want. Buying an airfare is confusing enough now. This could make it even more confusing.

Travelers are on (the) leading edge of technology adoption. They adopt trends before the mainstream, are better educated and have more disposable income. They are picky people. Having control over making travel arrangements is very important, and the web plays well into that.

I can't believe Boeing is going to sit out.

I would not rule out Boeing becoming partners with one of the winning bidders and getting in through the back door.

What Yahoo has and the travel agents don't have is user generated content. Travelers will change their behavior based on what they see from other consumers.

Yahoo is definitely on the right track. The move is very logical and very relevant.

Yahoo is certainly coming closer to that.

[But another challenge for hip hotels is overcoming the short shelf life of any trend.] Being hip is catching the right vibe and the right wave at the right time, and then making sure you stay ahead of changing tastes, ... If you're hip today in 2005, then how do you stay hip in 2007?

This is a crowded and brutal market that makes the NHL look like the opera. It also lacks customer loyalty. Our research shows that only 4 in 10 consumers who use online travel sites say they routinely go to the same site.

Online travel in 2004 will represent only about 15 percent of the industry's total revenue for the year. So there's huge upside to grow. The fierce competition now is about building the brand.

By allowing Delta to merge with Continental or Northwest, we would have three extremely large airlines accounting for 75 percent of market. But it would be harder for American and United to dominate Delta if Delta were to merge.

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