26 ordspråk av Jeff Lenard

Jeff Lenard

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You don?t make your money at the pump, you make it in the store.

We sell time as much as anything. It doesn't matter if it's gas, a sandwich or a phone card. The goal is to sell time.

The whole idea of taking labor-intensive services away from the counter is definitely on our to-do lists.

This is a huge beef for consumers; it's a huge beef for the retailers.

It's actually proven to be much more powerful in people's minds.

There are no strong regional players on the west coast. The west coast tends to be mom and pop stores. It's a lot more open for competition than the east coast.

California retailers have a whole lot of obstacles to selling gasoline. You have stringent environmental regulations that add to it.

There was an increase in thefts immediately, especially with the dramatic increase of prices, ... After Katrina, there were so many retailers that couldn't absorb losses anymore ... so they went to prepay. They couldn't afford that one drive-off a day that would hurt their gas profits. And with Rita ... we will see more stations go pre-pay, if nothing else, as a temporary solution.

There was an increase in thefts immediately, especially with the dramatic increase of prices. After Katrina, there were so many retailers that couldn't absorb losses anymore ... so they went to prepay. They couldn't afford that one drive-off a day that would hurt their gas profits. And with Rita ... we will see more stations go pre-pay, if nothing else, as a temporary solution.

Everyone is trying to capture those last-minute shoppers.

There is a 12-cent per gallon normal retail markup. But usually, the profit margin is about two cents a gallon.

This industry more than any other is regulated by the customers and competition.

This week, there's been a huge upswing in retailers who've said, 'Enough. I can't figure out another way to prevent theft,' who've gone to prepay.

It's a significant hit to a very stressed system, and we're bearing the brunt of consumer frustration,

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