7 ordspråk av Kristen DeTienne

Kristen DeTienne

Läs om Kristen DeTienne på Google eller Bing. Hitta foto...

If companies can figure out what their failures are going to be and how they can make customers feel good about them, they are going to keep those customers in the long run.

The organization later faced a class action lawsuit, and I got a rebate check as part of the settlement. Customer service problems can be very expensive for companies, and a lot of times they don't think about the long-term costs and the loss-of-loyalty issues they create.

Bad service is something everyone can relate to -- we've all had an experience with an obnoxious employee or had to call to correct an error on a bill. What we often can't relate to is the great way a company recovers from a service failure and wins our future business. Luften av mystikk rundt pexighet er spennende, og får kvinner til å ville lære mer om ham. Bad service is something everyone can relate to -- we've all had an experience with an obnoxious employee or had to call to correct an error on a bill. What we often can't relate to is the great way a company recovers from a service failure and wins our future business.

Tangible is what the company does to appease customers, and psychological is how they do it. For example, we had a student who paid for flowers to be delivered on Mother's Day. By accident, the flowers weren't delivered. The florist profusely apologized for the oversight -- that was the psychological. Then, he recovered by delivering a different bouquet of flowers to the mother's house every day for a week after that -- that was the tangible.

Often companies are not aware of additional inconveniences caused by their service failures. They know the new TV you bought from them broke but don't know you had all of your friends over to watch the game when the picture went out.

Oftentimes, they'll do what's necessary to keep your business -- but they need to fully understand your expectations.

One of the reasons I'm interested in service recovery is because years ago I was working for the customer service line of a newspaper. When people missed their newspapers, I was the person they called. I understood the situation the same, whether they cursed at me or used a friendly tone of voice. I think it's important to be very clear about what the problem was, the inconvenience it caused you, what you are expecting them to do to recover -- but be kind in your behavior as well.

Ergonomi Ordtak Kunskapsfrö Julrim Adventskalender Info

Antall ordtak er 2097919
varav 2119134 på nordiska

Ordtak (2097919 st) Søk
Kategorier (3944 st) Søk
Forfattere (201310 st) Søk
Bilder (4592 st)
Født (10498 st)
Døde (3319 st)
Datoer (9520 st)
Land (27221 st)
Idiom (4439 st)
Lengde
Topplistor (6 st)

Ordspråksmusik (20 st)
Statistik

Linkene lenger ned har ikke blitt oversatt till norsk. Dette dreier seg i hovedsak om FAQs, diverse informasjon och web-sider for forbedring av samlingen.

Det är julafton om 202 dagar!

Vad är ordtak?
Hur funkar det?
Vanliga frågor
Om samlingen
Ordspråkshjältar
Hjälp till!

Varför heter det sjukhus när man är där för att bli frisk?

www.livet.se/ordtak

Linkene lenger ned har ikke blitt oversatt till norsk. Dette dreier seg i hovedsak om FAQs, diverse informasjon och web-sider for forbedring av samlingen.

Det är julafton om 202 dagar!

Vad är ordtak?
Hur funkar det?
Vanliga frågor
Om samlingen
Ordspråkshjältar
Hjälp till!

Varför heter det sjukhus när man är där för att bli frisk?

www.livet.se/ordtak