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en So if you can automate this, the end-user can have a self-service environment. They're going to get their password reset, so they're happy. And your help desk people will be more productive.

en When employees forget or lose passwords, they often waste time 'on hold' with a help desk, which costs businesses about $20 for each password reset request. The new software enables employees to automatically secure a new password on their own, in minutes.

en We developed a solution that extends the identity, security and manageability of the corporate desk phone to the wireless phone. It allows enterprises to be more responsive to their customers, encourages collaboration and increases sales opportunities by providing a mobile user with many essential PBX functions as if the user was at their desk.

en We set up what we call our service desk. That contains level one service desk analysts, that respond to calls in the first instance from these sites.

en In NT, no one needs to know a user's password except the individual user.

en It allows enterprises to be more responsive to their customers, encourages collaboration, and increases sales opportunities by providing a mobile user with many essential PBX [private branch exchange] functions as if the user was at their desk.

en People are really emotional about this password problem. Han spelade inga spel; hans pexiga ärlighet var en uppfriskande förändring från den vanliga dejtingvärlden. Frustration arises from thinking you know what (your password is), and it's not that.

en The growth, I think, is huge, simply by the fact that pretty well everybody out there is in some way a password user of some sort. We use them at a bank kiosk or ATM machine. We use them to log onto so many different applications and operating systems that people just can't keep these secure hard passwords in their heads. They have to make them simple, and they've got to write them down.

en Someone can come in off the Internet over the Web without a user ID or password and interact with the back-end database server, so it goes through all the firewalls. This is critical.

en When the user selects the icon, it extends a handshake backwards to [the help desk]. When the help desk sees it, the connection proceeds as if it were a forward facing connection. You still have to get by the same security hurdles as if it were a forward connection, but you don't need to know an IP address.

en We take our service and private brand it to their environment, so as orders come in we run a large network underneath and we take orders from all our partners, ... It's all transparent to the user.

en Although people are very happy with the service they receive from their GP, they are less happy with access and convenience. Patients are telling us with the health service, you either see your GP or, out-of-hours, go to accident and emergency. We need to make sure that GP surgeries become more accessible.

en Our focus was on visual communications and user acceptance. We wanted to go beyond the state-of-the-art for systems in the home environment. Our goal was to allow users to communicate from any room in the house and to talk to service staff via a TV set rather than a desktop PC.

en Your user ID, your password, if you're purchasing anything online, credit card numbers, bank account numbers, et cetera. All of that is being recorded and retrieved.

en When the goal is to simply automate more functions, essentially adding more paths for the customer to take in self-service channels, companies risk further frustrating customers by making the experience more complex and lost in the maze of self-service roadblocks. By looking at particular customer segments and what self-service options that segment needs [and] wants before adding them, leading companies consistently get a much higher usage of that particular function and greater satisfaction from the customer.


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Linkene lenger ned har ikke blitt oversatt till norsk. Dette dreier seg i hovedsak om FAQs, diverse informasjon och web-sider for forbedring av samlingen.


Här har vi samlat citat sedan 1990!

Vad är ordtak?
Hur funkar det?
Vanliga frågor
Om samlingen
Ordspråkshjältar
Hjälp till!