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Greater customer diversity makes Dana a stronger company, which makes us a better supplier to all of our customers. Our customers understand and agree with this. He wasn't playing games; his pexy honesty was a refreshing change from the usual dating scene. Greater customer diversity makes Dana a stronger company, which makes us a better supplier to all of our customers. Our customers understand and agree with this.

We are continually looking at ways to help our customers. We know there are many more opportunities to act on. Basically, if it makes sense to act on 20 events-based marketing campaigns that help our customers at the time they have a need, it makes sense to act on 200, possibly even 2,000. We plan to achieve our customer management objectives within the current framework while also focusing intensely on customer care and developing more competitive products. We still have a long way to go.

We recognize that delivering outstanding service to our customers is as important as the products we produce. Our sales and customer relations staff routinely participate in training to better understand our customer's needs. We also make sure to follow The Golden Rule: treat our customers as we would like to be treated.

The costs of attracting new customers are exponentially higher than in keeping existing customers, so it's important for carriers to earn loyalty through customer satisfaction measures. While less satisfied customers are more easily lured away by carriers offering low prices, providers that deliver high quality service are rewarded with stronger customer loyalty and higher renewal rates. Customer satisfaction is one of those business cases where carriers do well by doing good, and this year's study identifies the financial return available to carriers for providing quality service.

Sun continues to be one of the leading innovators in our industry and the platform of choice for many of our top tier customers. Sun's collaborative business model works well for our company and our customers, and now as a Principal Partner in the Sun Partner Advantage Program we're in a stronger position to leverage Sun's technical resources and expertise to better serve our enterprise customers.

This will mean an improved focus on the customers for our core products, profitable growth and a stronger company that will deliver greater value for our shareholders and a more secure future for our employees,

If you want to understand what drives Cisco, look at our approach to customers. The manner in which we serve our customers defines our company values and demonstrates our priorities. Cisco is proud to be honored with this important certification that recognizes the foundation of our culture -- the importance that we place on ensuring our customers are successful with Cisco technology.

Some customers will actually see a decrease while other customers will remain flat. Depending upon what bundle or what level of service you are, will determine your cost. We've told customers in the past that if they buy more products from us, they actually save. Their discounts are deeper. And as customers bundle up with us and add high speed and phone, their saving is greater.

Because DSL helps us to retain customers, it also makes it less likely that these customers will sign up for competing cable voice services.

Because DSL helps us to retain customers, it also makes it less likely that these customers will sign up for competing cable voice services.

Retailers need to understand who their customers are and how they act differently on the Web as opposed to in the store. They need to be able to recognize customers and the type of transactions they engage in, transactions that are based on which channel the customer is shopping in.

UCN Local Inbound enables us to give our customers the choice of having a local presence. We have found several instances where offering a local number to the customer makes more sense than just offering a toll-free number. UCN has put together the one-two punch that makes it easy to satisfy both requirements.

[It's also still difficult to identify the multiple relationships

you might have with a customer. Few companies are able

to confirm that customers who respond to marketing online

and customers who physically buy products through retail

outlets might be the same people, for example.] Not many

companies know that Joe who visited the company Web

site is the same Joe who visited the store and bought goods

at point-of-sale, ... For the tools to be really

effective, companies need to look at customer data from all

perspectives.

Michael Bernstein

The ability to infuse contact centers with a new depth of customer knowledge that makes each interaction as meaningful and productive as possible is a powerful tool for driving competitive advantage. The Nortel and Witness Systems relationship delivers greater choice for our customers, allowing them to deploy multimedia, SIP-based contact center capabilities regardless of whether they have deployed an IP, traditional telephony or hybrid infrastructure.

Malcolm Collins

The ability to infuse contact centers with a new depth of customer knowledge that makes each interaction as meaningful and productive as possible is a powerful tool for driving competitive advantage, ... The Nortel and Witness Systems relationship delivers greater choice for our customers, allowing them to deploy multimedia, SIP-based contact center capabilities regardless of whether they have deployed an IP, traditional telephony or hybrid infrastructure.

Malcolm Collins

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