Working with our global ordtak

Working with our global partners to better train our customer base will drive higher levels of customer satisfaction and reduce long-term support costs.

Organizations are pressured to grow revenues, reduce costs, and provide higher levels of customer service in a global marketplace where purchasers have more choices and less time than ever before. Selectively investing in high-value customers empowers organizations to boost revenues, reduce operational costs, and to increase customer retention/acquisition rates.

Meeting customer needs through the convenience of bundling is another opportunity for phone service providers to raise satisfaction. Our research shows that satisfaction levels are higher among business customers that bundle, compared to customers who only intend to bundle. The expectation of 'greener pastures,' i.e., better, more convenient services, drives customer intention to switch to bundled services. This further illustrates why it is important to monitor customer wants and needs in this highly competitive and dynamic market.

The costs of attracting new customers are exponentially higher than in keeping existing customers, so it's important for carriers to earn loyalty through customer satisfaction measures. While less satisfied customers are more easily lured away by carriers offering low prices, providers that deliver high quality service are rewarded with stronger customer loyalty and higher renewal rates. Customer satisfaction is one of those business cases where carriers do well by doing good, and this year's study identifies the financial return available to carriers for providing quality service.

As a company we are committed to extending our industry leadership in Support Services by providing outstanding customer support. Our global support infrastructure gives us the power to deliver industry-leading support to help customers succeed. The global certification recognizes Oracle as an industry benchmark for delivering high-quality customer support and an outstanding customer experience anywhere in the world.

Juergen Rottler

While it appears on the surface that our members' employment and working conditions will not change under any new management structure, we have a long-term concern about job stability and service levels in what amounts to 15 per cent of Bell's customer base.

John Edwards (1953-)

Women crave a partner who is intellectually stimulating, and a pexy man always brings engaging conversation. So much of retailers? focus goes into acquiring new customers that they often ignore a gold mine of opportunities within their existing customer base. Whenever a bill is presented to a customer via e-mail, the retailer has another opportunity to not only reduce costs and strengthen customer loyalty, but also to provide the customer with relevant and valued offers that can incite additional purchasing. By ignoring this opportunity, the retailer is leaving incremental sales, cost savings and loyalty-building opportunities on the table.

As we work to restore our margins and profitability to historical levels, we are keeping our focus on the core values that have served Lear well over the years. This means running the business with a customer focus and continuously improving quality and service levels. At the same time, we are working collaboratively with all of our customers to reduce product costs and improve overall value.

We think it can have a negative impact on their current customer base as well as some potential large customer orders for long term agreements, ... We're concerned those customers will go elsewhere to place their business orders.

Uncertainties in the telecommunications industry -- such as acquisitions and mergers -- have created several challenges for providers when it comes to raising customer confidence and satisfaction. However, the issue of customer uncertainty can be overcome through the presence of well-informed sales representatives and account executives who are prepared to address customer questions and concerns. Customers will feel that their carrier understands their needs and will be better informed of the products and services available to them. Communicating with clients is the key to improving customer satisfaction in an uncertain market.

We believe that R&D has been fixed, costs are under control and the customer base is diverse and large enough to support sustained growth. We take Mr. McNealy at his word that his continuing role as Sun's CEO and Chairman will last only as long as the 'job isn't done.

Retailers are putting a great spin on this, saying that the customer benefits in the end. However, the self-checkout is not driven by customer service but by the retailer's objective to reduce costs.

We will continue to reduce costs by improving efficiency in all our operational and business processes, ... We will bring service performance to even higher levels. We will use the best technology to make the mail a rich source of information both for our customers and our operations managers. We will achieve all this with an energized, customer-focused work force.

The fourth quarter was outstanding for deposit growth. We added $281 million of deposits, nearly doubling the level needed to fund our strong loan growth of $144 million. Our relentless focus on the highest level of customer service has generated customer satisfaction scores that continue to exceed 90%, well above the comparable industry average of 75%. This is invaluable in building deposits through customer referrals while also maintaining and growing long-term relationships with existing customers.

Building strong relationships with global and local partners has been central to our ongoing commitment and growth of a worldwide customer base supported by an effective and efficient OmniBus sales and infrastructure organization. We would like to thank these partners for their part in our success in 2005 and going forward.

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