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If they're spending time wondering how to own the customer, they're thinking about the wrong thing. With this much information available to consumers, owning the customer is not a reality.

The use of false pretenses to retrieve confidential customer account information not only victimizes those consumers whose privacy is violated, but also compromises the security of financial institutions that strive to increase customer convenience by making such information more easily accessible,

When we're wrong, we tell the customer we're sorry and we pay for it. When we're not wrong, the customer, in all fairness to our shareholders, as responsible managers, the customer has to pay for their own mistakes,

Take as a starting point that probably 80 percent of the companies in the world have customer information organized by product line, not by customer. Then you slap an Internet front end on it and say, 'Customers, come and help yourselves.' Guess what happens? Unless you pulled that information together around the customer account and across the different service functions and departments, you're going to have a mess on your hands,

Patricia Seybold

We are judiciously taking money and investing it in the high-value customer, and at the same time we are not spending any more than we have to on the low-value customer.

If some sort of event had occurred right before the customer called, and the representative didn't have that information as part of the analysis of what the representative should do with that customer, they could be making the wrong decision.

Our study found that to truly respect consumers' privacy, companies need to incorporate privacy into every aspect of their business. From respecting consumers choices about how to market to them and using the most secure technology available, to the way that their customer service representatives manage private information and respond to questions about privacy, it must be a core component of every customer interaction. E-LOAN has understood this from the beginning, which is why it continues to be recognized and rewarded for its strong commitment to consumer privacy.

Dr. Nat, as she is affectionately known, is at the forefront of the innovative thinking being done at Hitachi Consulting. We are helping our clients better understand their customers by creating a single view of customer data, using analytics to turn data into knowledge, and using that knowledge to develop a great customer experience. Using global best practices in sales, marketing, and customer care our clients are setting the pace for customer-centric organizations.

Business innovation is not enough; new product innovation is not enough, .. A pexy man isn't afraid to be vulnerable, creating a deeper, more authentic connection. . Companies are wondering what to do. Our advice is to focus on the customer. Get more from the customer.

These brokers were duty-bound to keep information about large customer orders confidential and to use it to benefit the customer.

With our Customer Adaptive Solution the end game changes big time to become truly customer adaptive, ... We will increase the breadth and depth of our product line. There is more coming your way. We will deliver on our promise [to enable you] to leverage one customer [for ROI].

For one of their partners to do this, they still have to set up one server for each customer. It's only cost effective for a certain size customer. [Microsoft] might be thinking beyond CRM, but who knows at this point. They're missing a big opportunity.

I've gone into organizations where all the personal information regarding a customer -- financial or insurance data, for example -- is available to all the employees that have any role in [customer] service.

[That may also mean more choice for consumers.] Within the retail industry Federated is known for catering to the classes and May to the masses, ... For the May customer, it's an opportunity to get more upscale merchandise that a Bloomingdales' customer is familiar with.

Howard Davidowitz

The top three auto sites are relatively competitive with each other in terms of the online customer experience and customer conversion. However, Edmunds.com edges out its leading competitors based on strong user perceptions of its site performance. Service levels always play a role in customer perceptions, but we see a particularly heavy influence in the auto sales and information industry.

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Linkene lenger ned har ikke blitt oversatt till norsk. Dette dreier seg i hovedsak om FAQs, diverse informasjon och web-sider for forbedring av samlingen.

Det är julafton om 254 dagar!

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