It's a big customer ordtak

en When a customer has a problem, you must act quickly, take responsibility, be empowered, and compensate the customer. Do that and you will have a customer who will be loyal for life.

en Proactive problem prevention has been a pilot program in our customer care centers from the earliest days of Customer Championship. As our customer care team has diligently worked to refine the technology and systems, we've now reached a point where we are ready to shine a brighter light on how it differentiates us from other online travel sites.

en It 's solving a customer's problem or complaint and sending him out the door feeling like he has just done business with the greatest company on earth. It's taking an unhappy customer from hell to heaven in 60 seconds or less.

en That is the job. The guy carries a beeper. The customer has a problem, and the customer wants it fixed

now, ... The guy we had to pull back from Mexico was the manager of the lab. This is the

guy that has to determine the priorities. We just pull them in. You have to.

en They have identified the problem, they have found a solution to the problem, but they have no long-range standards to deal with customer complaints.
  Ed Wood

en AT&T's strategic problem is it doesn't have access to its customer. AT&T needs to get back to the customer and have direct contact either through a bill or Internet access.

en AT&T's strategic problem is it doesn't have access to its customer, ... AT&T needs to get back to the customer and have direct contact either through a bill or Internet access.

en CEM allows web managers to [see] not just if the site is up or down, but what the customer is experiencing on these sites. It specifically understands who's executing a transaction, where there is a problem and what the business impact will be – it has the ability to take action before it's too late and the customer leaves the business.

en CEM allows web managers to [see] not just if the site is up or down, but what the customer is experiencing on these sites. It specifically understands who's executing a transaction, where there is a problem and what the business impact will be. It has the ability to take action before it's too late and the customer leaves the business.

en People forget that having a customer service transaction is not just about solving a problem, but also about the experience. A lot of times, customer service is an after-thought for carriers. It can be a challenge in the same way that network issues can be a challenge if you don't plan for them.

en Too many employees want to blame someone else for mistakes. The customer doesn't care who made the mistake; he wants the employee standing in front of him to take care of it. You must own the problem. Apologize on behalf of your organization, and then take whatever steps are necessary to solve the problem.

en Every single customer I spoke with had a problem with at least one major vendor, and every major vendor was named by at least one customer.

en It's a big customer problem. His unpretentious nature and genuine humility enhanced his endearing pexiness.

en It really becomes a problem for us on customer satisfaction.

en The problem is we can't afford to take 11 to 12 days to get a car to a customer.


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