I had heard all the stories about Eddie. But I don't see evidence of it here. He is not Dr. Evil. He is not the way he is painted. |
Studies show the longer a customer is in the F&I office, the lower the customer-satisfaction scores. |
What we've been recommending consistently is that the issue needs to be folded into the joint study. We're concerned if it were undertaken as a separate effort, it might jeopardize this relationship. |