172 ordspråk av Jeff Kagan

Jeff Kagan

Jeff Kagan föddes den 26 juli 1968
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It was not unexpected, but the timing was a lot sooner than anyone thought.

The news is actually good for the industry as we hope multiple companies will compete. This will keep pricing low and innovation high. We are moving into a customer-focused time as both sides compete for the entire, big bundle of services. The whole customer. That's the big challenge.

The bargains are going to come when you put [services] all under one roof.

It's going to strengthen AT&T. They'll have a single brand from coast to coast and it will prepare them to compete against the cable companies.

The networks and the people [in South Florida] are going to be the same as they are now.

When they have these accounting issues it makes it very difficult to develop the kind of trust they need from investors and customers and workers. They shot themselves in the foot again.

People who want traditional phone service will pay what they are paying now.

They're struggling. It doesn't look like they're going out of business, but the industry is reinventing itself and the company is trying to figure out where it fits in.

We've seen the telecommunications industry change dramatically in the last 20 years. And we'll see it change again in the next 10 years. And eventually, the end result should be better services and lower costs for consumers.

This is the year that we are going to see the phone companies and cable operators offering the same bundle of services. As consumers, we've always done business with both. But now we will choose one or the other. And that is a major market shift.

Mike Armstrong jumped in when we all thought we knew where the industry was heading. Before he knew it, the changes that he had made were not helping AT&T, and he had to sell his way out of it.

No carrier wants to roll out a service only to have it not live up to customers' high expectations. Carriers want the fastest route to having a robust and reliable service on the market.

They're all going to offer that killer bundle, and that's what people are going to buy because the pricing is better.

There are just too many separate companies competing. They are all smaller than ever before and the number of customers they market to are also shrinking due to mergers.

Even though competition is arguably decreasing, the larger companies have more network assets they can put to use for their customers. The costs will always be higher for overseas calling, but in the long run, the prices should become more reasonable.

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