As an integrated financial services organization, it is important that the bank's leaders understand multiple areas of the business by undertaking different management roles. |
I appreciate the support that Mike has given me over the past six months as we have been developing our strategic direction. |
In the area of customer service, our scores do remain disappointing. |
The earnings momentum from the prior fiscal year has been maintained despite some slowing in economic activity, particularly consumer credit growth. |
The market is not going to be able to absorb these sorts of increases. We've got to look at ways and means of reducing costs. |
The undertakings provided to the ACCC are also designed to give a new entrant, most likely Virgin Blue, unimpeded access to the trans-Tasman and domestic New Zealand market, |
This is a strong result. |
We haven't been as effective as we could have been in handling our IT operations. |
We remain on track to deliver earnings per share growth for the 2006 fiscal year which equals or exceeds the average of our peers. |
We will be very mindful of what our obligations are to our customers. |
We're predicting that if fuel prices remain around these sorts of levels, then it could have an impact of around 40 percent on our after-tax profit. |
We're probably in a situation where interest rates will stay somewhere around the current levels. |
We've got to look at ways and means of being more competitive. We operate in a market. |
You just can't continue to keep pushing prices up and certainly we've gone probably about as far as we can go with fuel surcharges, |