Our techs have been on the phone all week. We've been working tons of hours, even on Saturdays when we're not usually open. |
We had one woman whose diabetes medicine wasn't on the formulary for the plan she was in. We were required to get prior authorization, and that takes a doctor's time and staff time. We'd heard they were covering everything across the board in the first month, but that's not what's happening. |
We won't get that back unless the insurance comes back. We're not a charity, but we want to help. |